CUSTOMER SATISFACTION IS OUR TOP PRIORITY
Damaged or Defective Goods
We will replace or refund damaged or defective items at no charge. Please send the damaged product back to us and indicate if you would like a replacement or a refund.
The refund will include your postage costs.
Incorrect Items Dispatched
If we have sent you the incorrect product from what you ordered, please send the products back to us. Please send the returnable items registered mail. When you return product(s) please ensure it is packed in a sturdy and secure way so as to avoid any damage in transit. We will refund both the cost of the product and your postage costs.
Skin Friendly or Your Money Back Guarantee
TERMS AND CONDITIONS
We created TriShave products to help solve shaving problems and care for sensitive skin. So if for any reason you have experienced an allergic reaction after using TriShave products, i.e. redness in and around the shaved area, you will be entitled to a refund .
To ensure that all requests for refunds are based on genuine complaints for allergic reaction experienced after using TriShave products please follow conditions below:
- Return purchased tube of TriShave product no less than ¾ full. Reason: if an allergic reaction occurs, it will happen after the initial use.
- Include your name, return mailing address and place of purchase.
Our mailing address: Australian Cosmeceuticals,
Locked Bag 1009
Gordon NSW 2072
Sydney Australia
- We’ll mail you a refund cheque which will cover your purchase price and postage costs of returned product.
- If you do not receive our refund cheque within 14 days of your request, please let us know:
Email: sales@trishave.com.au
Tel: + 61-2 – 9418 1115
Fax: + 61 – 2 – 9418 1997 Delivery Times:
Internet orders are dispatched daily, Monday to Friday. All orders are dispatched within 48 hours.
Shipping is handled by Australia Post : *. Here is an indication of shipping times:
Australia – withing 7 working days
International – within 12 working days
Should you need to cancel your order, money will be refunded in full. We are unable to cancel orders that are already dispatched and are with Austalia Post for delivery. |
